Our Services

We will immerse ourselves in your business and can provide:

Training

 Our courses have been designed to help all staff and managers at all levels of organisation learn and develop.

By carrying out our training courses you will reap the benefits; more effective care and support for the client, better recruitment and retention of quality leaders and staff.

 

Consultancy

 Our consultancy exists to support health and social care organisations deliver excellence through:

Independent reviews for identifying areas for improvement

Objective assessment of needs and the service from the user perspective

A catalyst for positive change

Help in future proofing your organisation

Thought Leadership

 Rosemary is a thought leader and change agent in health and social care for older people. She is also a published author, regular journal contributor and keynote speaker.

As a founder of the 360 Standard Framework, Rosemary has been a key contributor to the development of care quality excellence and person centred care.

Solving your problems

We have many years of experience working in health and social care businesses and organisations. We can help care organisations and professional bodies deliver excellence.  We help create:

  • Engaged and involved residents and relatives

  • Excellence in dementia care

  • Managers who inspire and facilitate change

  • Staff who continually learn and contribute to service excellence

  • Optimal wellbeing, working within service user capabilities

  • Demonstrable evidence for delivering person centred outcomes

  • Integrated activity service that caters for people with complex needs

  • Activity and re-ablement integrated into daily living care and support planning

  • Quality Recommendations from your customers and staff

  • A reputation for committed and compassionate staff

  •  Evidence for continuously developed staff within a learning organisation

  •  Cutting edge innovation and service differentiation

  • Return on investment in staff development

  • A sustainable person centred culture of care

    We can assist you in delivering this within your organisation

 

Our Consultancy Process

Our USP

  • Unique understanding of how to achieve and evidence excellence in the health and social care sector

  • In depth understanding of compliance and fundamental standards (CQC), promoting wellbeing and safeguarding adults

  • Integrating health and social care through delivery of socio-therapeutic approaches to residents with complex long term conditions

  • Proven experience setting up rehabilitation and re-ablement in different settings

  • Delivering bespoke quality of life outcomes for older people

  • Understand needs and has experience working for both large and small care providers

  • Professional advisory and think tank contributions including long term care, insurance, statutory and independent sectors

1. Initial Meeting                  

1. Initial Meeting                  

2. Survey to pinpoint priority areas or start with client need

2. Survey to pinpoint priority areas or start with client need

3. Themed outcome focused diagnostic audit

3. Themed outcome focused diagnostic audit

4. Data gathering –includes focus groups, interviews, observations and document review

4. Data gathering –includes focus groups, interviews, observations and document review

5. Report and suggestions for action planning and signposting for best practice

5. Report and suggestions for action planning and signposting for best practice

6. Feedback to client and groups

6. Feedback to client and groups

7. Further evaluation of progress and consultancy support

7. Further evaluation of progress and consultancy support

Our Training Process

1. Initial meeting to discuss your needs

1. Initial meeting to discuss your needs

2. Design a course to meet your requirements

2. Design a course to meet your requirements

3. Deliver course to individuals by topic experts

3. Deliver course to individuals by topic experts

4. Action plan for participants and course evaluation

4. Action plan for participants and course evaluation

Testimonials

A selection of testimonials include:

'Rosemary and her colleagues have managed to engage the staff in a way which ensures complete buy-in to continuous improvement across the entire organisation.'

Pippa Gough, Formerly Health Foundation

'The students were truly inspired by the level of passion and knowledge and many have pledged to ‘challenge dementia’ going forward in their careers'

College of Medicine Summer School

'A new and practical approach in assisting residents, relatives and staff to deal with dementia.'

'This has improved my knowledge about delivering and analysing care to the resident.'

'I feel I could now deliver a whole home approach and more fluid activities.'

'I feel I will now be more collaborative with staff in coming up with activity ideas and more involved with the residents.'

'Very inspiring. It gave me a lot of food for thought.'

'I feel I now know how to communicate with relatives and involve them in activities'

'Thank you for a thought-provoking programme which has taken me back to looking for the best in my team and then bringing it out.'

'This was the best and most important training since I qualified in 1993.'

Comments from course participants, Activity Co-ordinators, Managers and social care staff